Frequently asked questions

How do I start using

Click on the "Sign Up" button on the homepage and fill in the form to create an account. This will then give you both a parent and child login.

Can I have multiple child accounts?

Yes you can add up to 3 children to each parent account. Sign up for one child first then you can add two more later.

How much does kids cost?

It's completely free to try for the first 30 days. After that it costs just £2.99 a month, less than the cost of a cappuccino!

How do I add a new child account?

Click ‘Account’ and then ‘My kids’. You can have up to 3 child accounts.

How do I remove a child account?

Click ‘Account’ and then ‘My kids’. Next to each child you will see ‘delete’. You must always have at least 1 child account

How do I subscribe?

Click ‘Subscribe’ and then add your card details. Alternatively, click ‘Account’ and then ‘Subscription and add your card details.

How can I cancel my subscription?

Click ‘Account’ then ‘Subscription. If you unsubscribe, your child will no longer be able to send emails

How do I approve an email address?

Click ‘Approved addresses’ to approve a new email address, and edit or remove existing approved email addresses. If an email appears in ‘Not approved’, you can approve the email address from here

Can I delete emails?

No. You can view all emails received, sent and deleted by your child, but you cannot delete them yourself

Can I send emails?

No. You can view all emails received, sent and deleted by your child, but you cannot send them yourself

How do I change my password?

Click ‘Account’ then ‘Account details’ to change your password

How can I get in touch?

Email us at [email protected] if you have any feedback, queries or problems

Approved addresses

Add email addresses here so your child can receive from them

Unapproved emails

All emails sent from unapproved addresses will appear here. You can see their content and choose to approve or delete them

Your child's inbox

Here you can see the content of your child’s inbox, the emails they’ve sent, and any emails they’ve deleted


Add up to 3 children, change your email address and manage your subscription here